Who Are We?

We are a team of dedicated, hands-on professionals committed to expanding the accessibility of off-grid living solutions. Our mission is to continuously broaden our distribution channels through an ever-growing network of dealerships and business partners, with a focus on sustainable and eco-friendly solutions.

What We Do

Our exclusive focus is on Cinderella Incineration Toilets, providing top-tier, waterless sanitation solutions for off-grid living. We cater specifically to areas with limited energy and water resources, offering our unique product range to independent, small, and large businesses across North America.

How We Do It

Distribution and Sales: Through years of dedication, we've established strong connections with renowned names in the off-grid industry, particularly with Cinderella Incineration Toilets. Our partnerships with independent and small businesses help us reach niche markets across North America.

Dedicated Teams: Our full-time dedicated sales, marketing, and technical support staff ensure that we provide comprehensive service to our customers. We understand the importance of reliable technical and warranty support, which is why we have a specialized team to assist with any technical inquiries or issues. This commitment to support is exemplified by our robust warranty policy and the availability of dedicated technical assistance.

Technical and Warranty Support: We offer comprehensive technical and warranty support to ensure our customers have a seamless experience. For more details, visit our technical support page.

Warranty Information

Cinderella Warranty Coverage:

• 3-Year Warranty: Covers manufacture defects in materials or workmanship on all toilet models for leisure customers.
• 1-Year Warranty: For industrial or commercial applications (businesses, military bases, Airbnb, or rental units).

Not Covered:

• Normal wear and tear items (heater ring, fans, catalyst, spark plug, ash container insert, thermocouple, etc.).
• Incorrect installation, use, and handling.
• Lack of maintenance.
• Damage during transport not organized by Cinderella or their distributors.
• Damage caused by lightning strikes.
• Use of non-original bowl liners.
• Shipping and labour charges.

For detailed warranty information and to obtain support, please refer to the attached document or contact one of our authorized dealers. For more information, visit Cinderella North America Warranty

Shipping Information

Estimated Shipping Times: If your order is received before noon Eastern Time, it typically ships out within 24-48 hours during business hours (Mon-Fri), depending on stock and availability. Larger quantities that ship on a pallet may take longer.

We reserve the right to notify you of any additional shipping or handling charges necessary to deliver your order. If notified of additional charges, you can modify or cancel your order for a full refund. Regions subject to a surcharge include, but are not limited to:

• Yukon
• Northwest Territories
• Nunavut
• The Islands of British Columbia

Receiving Your Order: Inspect your order immediately before the truck driver leaves or before signing off on the paperwork. If there are discrepancies or damage, note it on the paperwork and take pictures. Contact us immediately for assistance.

Remote Locations: For deliveries to remote locations, we encourage you to contact us before placing your order to review delivery options. Regions considered remote include Yukon, Northwest Territories, Nunavut, and British Columbia.

For any questions regarding shipping or to check the status of your order, email us at shipping@offgriddistribution.com

Return Policy

We accept most unused and unopened merchandise for a full refund within 30 days of purchase. Unused items with open boxes within 30 days of purchase will be subject to a 10% restocking fee. The buyer is responsible for return shipping costs.

Cancellations: If you need to cancel an order, please email shipping@offgriddistribution.com as soon as possible. Orders canceled before shipping will be refunded in full. If already shipped, the customer is responsible for return shipping, and the order will be refunded less the original shipping cost upon receipt in good condition at our warehouse.

Refunds: Processed via the original payment method used, taking 2-5 business days for credit card refunds to appear on your statement.

Disclaimer: Sustainable Toilets is a retail business exclusively and accepts no liability for DIY installations or equipment selection. It is the customer's responsibility to read the manufacturer's manuals and installation instructions carefully, ensure all local or national building codes are met, and contact a qualified installer or tradesperson as required.