About Us
Who We Are
Sustainable Toilets, owned by Off-Grid Distribution (offgriddistribution.com), is North America’s exclusive distributor of Cinderella Incineration Toilets, providing sustainable, waterless sanitation solutions tailored for off-grid environments. We partner with Cinderella Eco Group to enhance the availability of off-grid living solutions across the continent.
What We Do
Focused on industry-leading, waterless Cinderella Incineration Toilets, we offer eco-conscious sanitation designed for areas with limited water and energy resources. Serving a wide range of businesses across North America, our products ensure efficient, reliable solutions for remote, off-grid locations.
How We Do It
- Distribution and Sales: Our partnership with Cinderella Eco Group and our network of dealers help us reach niche markets throughout North America, delivering premium sanitation solutions.
- Dedicated Teams: Our team includes sales, marketing, and technical support experts trained in installation, operation, and maintenance, with robust warranty support for customer peace of mind.
- Technical and Warranty Support: Visit our technical support page for more information.
Warranty Information
Cinderella Eco Group warranties include:
- 3-Year Warranty for leisure customers covering manufacturing defects.
- 1-Year Warranty for industrial/commercial applications (e.g., military bases, rental units).
Exclusions: Wear and tear (e.g., heater ring, fans), incorrect installation, non-original bowl liners, and shipping/labor charges. For full terms, read our warranty policy found here.
Shipping Information
- Timing: Orders before noon EST ship within 24-48 hours; palletized orders may take longer.
- Surcharges: Extra charges apply for remote areas (e.g., Yukon, NWT, Nunavut, BC Islands).
- Receiving Orders: Inspect your order upon receipt, noting and photographing any discrepancies, and contact us immediately.
For remote deliveries, email us at shipping@offgriddistribution.com.
Return Policy
Unused/unopened items may be returned within 30 days for a full refund; opened packaging incurs a 10% restocking fee. Customers cover return shipping. Orders canceled before shipping qualify for a full refund; if shipped, original shipping costs are excluded.
Disclaimer
Sustainable Toilets accepts no liability for DIY installations. Customers are responsible for following manufacturer instructions, ensuring code compliance, and consulting qualified installers when needed.
Let customers speak for us
Please Send liners in a plastic bag… the outer box got wet in the rain and liner boxes were damp … thanks
Was very impressed with the attention to customer service and ensuring that I had received my order. Thanks
Super easy to set up and use. It handles solar, battery, and grid power like a champ. Perfect for my solar needs.
it works great you can swap with dirty one and keep things going . no down time for cleaning.
Everything else described fast shipping great price. Thank you.
I would suggest the purchase of a couple of these when you purchase your toilet as for they can’t be bought anywhere
Please continue to sell this great product! Also to readers consider recommending cinderella products to your local propane or RV distribution outlets. I dream of buying these from a bricks and mortar local store someday.
Sought liners for EcoJohn but these fit and were much more affordable. Shipped quickly.
