About Us
Who We Are
Sustainable Toilets, owned by Off-Grid Distribution (offgriddistribution.com), is North America’s exclusive distributor of Cinderella Incineration Toilets, providing sustainable, waterless sanitation solutions tailored for off-grid environments. We partner with Cinderella Eco Group to enhance the availability of off-grid living solutions across the continent.
What We Do
Focused on industry-leading, waterless Cinderella Incineration Toilets, we offer eco-conscious sanitation designed for areas with limited water and energy resources. Serving a wide range of businesses across North America, our products ensure efficient, reliable solutions for remote, off-grid locations.
How We Do It
- Distribution and Sales: Our partnership with Cinderella Eco Group and our network of dealers help us reach niche markets throughout North America, delivering premium sanitation solutions.
- Dedicated Teams: Our team includes sales, marketing, and technical support experts trained in installation, operation, and maintenance, with robust warranty support for customer peace of mind.
- Technical and Warranty Support: Visit our technical support page for more information.
Warranty Information
Cinderella Eco Group warranties include:
- 3-Year Warranty for leisure customers covering manufacturing defects.
- 1-Year Warranty for industrial/commercial applications (e.g., military bases, rental units).
Exclusions: Wear and tear (e.g., heater ring, fans), incorrect installation, non-original bowl liners, and shipping/labor charges. For full terms, read our warranty policy found here.
Shipping Information
- Timing: Orders before noon EST ship within 24-48 hours; palletized orders may take longer.
- Surcharges: Extra charges apply for remote areas (e.g., Yukon, NWT, Nunavut, BC Islands).
- Receiving Orders: Inspect your order upon receipt, noting and photographing any discrepancies, and contact us immediately.
For remote deliveries, email us at shipping@offgriddistribution.com.
Return Policy
Unused/unopened items may be returned within 30 days for a full refund; opened packaging incurs a 10% restocking fee. Customers cover return shipping. Orders canceled before shipping qualify for a full refund; if shipped, original shipping costs are excluded.
Disclaimer
Sustainable Toilets accepts no liability for DIY installations. Customers are responsible for following manufacturer instructions, ensuring code compliance, and consulting qualified installers when needed.