Question 1

What is an incineration toilet?

Accepted Answer

An incineration toilet is a toilet where waste products are burned at high temperatures, reducing them to a minimal amount of ash. The incineration takes place in a closed incineration chamber, and the gases from the incineration are vented through a separate exhaust pipe.

Question 2

Do I need water or sewage for installing Cinderella?

Accepted Answer

No, Cinderella incineration toilets does not need to be connected to water or sewage.

Question 3

What energy source do I need to install a Cinderella?

Accepted Answer

Cinderella offers incineration toilets powered by electricity or gas. This allows cabins without access to the power grid to install and use an incineration toilet. Our gas-powered toilet additionally requires a 12V power source to operate the toilet's electronics.

Question 4

Can this run on a generator?

Accepted Answer

You can use a 240V AC generator for the comfort model. The freedom model uses propane for incineration and has a small 12V DC fan for the exhaust fan and control board.

Question 5

What kind of power bill would you get using the comfort model?

Accepted Answer

At full-time use, it draws about 1.5kW per flush.

Question 6

Is there a smell when it incinerates?

Accepted Answer

No, there are no smells or foul odors when used properly.

Question 7

How many people can use the toilet?

Accepted Answer

All Cinderella incineration toilets have high capacity; 4 people can use the toilet per hour, making it perfect for families and guests.

Question 8

We are a large group of people at the cabin, can the capacity of the incineration toilet be increased?

Accepted Answer

An incineration toilet has high capacity, 4 people can use the toilet per hour.  By using Cinderella Urinal as a supplement to your incineration toilet, the capacity can be increased. 4 out of 5 toilet visits are just for urination. Combining the Urinal and incineration toilet reduces both power or gas consumption and the use of bowl liners. Cinderella Urinal is therefore suitable as a supplement for Cinderella's environmentally friendly incineration toilets.

Question 9

Do I need to "flush" after every use?

Accepted Answer

Yes, you do. Moisture from waste left in the bowl liner will seep through and cause it to stick to the bowl. Additionally, waste left standing will eventually start to smell.

Question 10

Can I burn sanitary products in the toilet?

Accepted Answer

Yes, small sanitary items such as tampons, pads, and alcohol-free wet wipes can be burned in the toilet.

Question 11

Is there anything that cannot be burned in the toilet?

Accepted Answer

Yes, alcohol-based wet wipes or drinks, hand sanitizer, nail polish remover, flammable liquids/materials, gasoline, lamp oil/paraffin, cigarettes, chlorine-based cleaners, too much paper of any kind.

Question 12

Is the ash safe to handle?

Accepted Answer

Yes, the ash is sterile and contains no bacteria. In fact, you can even spread it throughout your garden.

Question 13

How long does an incineration last?

Accepted Answer

Usually 50-70 minutes. Note that incineration time may vary depending on the amount of waste (up to 180 minutes since the last visit).

Question 14

How do I install my new Cinderella Incineration Toilet?

Accepted Answer

Installing a Cinderella is easy and requires no external tanks or the use of water and sewage. A ventilation system for air in/out must be installed, following our recommendations for reliable operation and a long lifespan.  It is essential to thoroughly read the installation manual that comes with the toilet. Incorrect installation can lead to malfunctions, wear, or odors and will void the warranty.  Before installation, we recommend familiarizing yourself with the applicable local regulations in the country where you plan to install the toilet. Read our best installation tips on our website.

Question 15

How often should I empty the ash?

Accepted Answer

Empty the insert often, preferably at least once a week. Don't wait until the emptying alert. This keeps the toilet in better condition, and the parts last longer. The less ash in the ash container, the faster and more efficiently the incineration process.

Question 16

What cleaning products should I use to clean the toilet bowl?

Accepted Answer

We recommend using moist paper, water, and a mild cleaning agent when needed.

Question 17

What maintenance does my Cinderella toilet need?

Accepted Answer

With proper use and maintenance, you will enjoy your incinerating toilet for many years. You can do the most important maintenance yourself!  Emptying and cleaning the ash container and insert. Steam cleaning the catalyst Cleaning the toilet's exhaust connection Rinsing the catalyst Cleaning the pipe and ventilation pipe. Visit our website to read more about recommended maintenance.

Question 18

Can this run on a generator?

Accepted Answer

You can use a 240V AC generator for the comfort model. The freedom model uses propane for incineration and has a small 12V DC fan for the exhaust fan and control board.

Question 19

Can you use this in a bathroom/shower in an RV?

Accepted Answer

Yes, but we recommend the Cinderella Travel model, designed specifically for RVs and boats.

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Cinderella® Comfort (Electric) Incineration Toilet Complete Bundle

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